ESSENTIALS CARD

Many of the questions you may have about the Essentials Card can be answered by visiting our Frequently Asked Questions (FAQs) page. We have included here the top five FAQs for your convenience.

1. How do I know how much money is left on my Essentials Card or Groceries Only Card?
You can check your Card balance and transaction history at My Card Details on this website or by calling 1300 665 249.Alternatively you can enquire at a participating store (just a staff member to assist you).

2. What is my Essentials Card or Groceries Only Card PIN?
Your PIN can be found on the back of your Card. To reveal the PIN, just scratch the panel. It is a 4 digit number and is required when viewing your Card details online, accessing your Card details via 1300 665 249 and when making a purchase with your Card.

3. What do I do if I want to talk to someone about my Essentials Card or Groceries Only Card?
Visit your nearest participating store and a staff member will be able to assist you with your query. Alternatively you can email us via the Contact Us section of this website.

4. Where can I use my Essentials Card?
Essentials Cards are welcome at a wide choice of stores throughout Australia such as BIG W, Woolworths and Safeway Supermarkets, Food For Less, as well as at participating CALTEX WOOLWORTHS and CALTEX SAFEWAY co-branded outlets

5. Where can I use my Groceries Only Card?
You can use your Groceries Only Card at any Woolworths or Safeway Supermarket or Food For Less store Australia wide.

If you don't find the answer to your question through the FAQs, please click here to email us. We'll get you the answer you're looking for as soon as possible.