1 Our Privacy Obligations
The WISH Gift Card web site (Web Site) is operated by Woolworths Limited ABN 88 000 014 675 (Woolworths, We, Us, Our) in conjunction with third party service providers engaged by Woolworths from time to time.
By using the Web Site or providing your personal information to Woolworths, through the Web Site, Our call centre or otherwise, you agree to the collection, use and disclosure of that information in accordance with this Privacy Policy. If you do not consent to certain uses of your personal information, we may not be able to provide you with a particular product or service.
This policy (Privacy Policy) applies to all of the sites that form part of the Web Site. It does not apply to other sites which are linked to the Web Site.
2 Personal Information
2.1 What personal information do we collect?
The nature of the information that We collect will depend on how you use the Web Site or other facilities or services that We offer. In general, the personal information We may collect includes, but is not limited to:
(a) your name;
(b) your email and mailing address;
(c) your Gift Card ‘Card Number’ and ‘PIN’; and
(d) details of any complaint or query made by you.
2.2 Our use of the information
Generally, We use information collected about you to provide a particular product or service requested by you. We may also use your personal information for related purposes such as:
(a) maintaining Our relationship with you, including responding to your questions;
(b) helping Us to identify and inform you about other products or services that are likely to be useful to you;
(c) internal accounting and administration;
(d) providing reports and information to regulatory, government and quasi-governmental bodies as required by law;
(e) investigating complaints made by you or protecting you from error and fraud;
(f) improving the Web Site; and
(g) developing a better understanding of Our customers’ needs.
2.3 Disclosure of personal information
We may share your personal information with other companies in the Woolworths Group and third parties engaged by Us to perform functions on Our behalf. We may also disclose your information to regulatory, government and quasi-governmental bodies as required by law.
Occasionally We may disclose your information to another organisation because:
(a) We believe that it is necessary to provide you with a product or service that you have requested;
(b) We believe it will help us run aspects of Our business efficiently;
(c) We believe that it is necessary to implement our terms of service;
(d) We believe that it is necessary to protect Our rights, property or personal safety, or that of any member of the public;
(e) We believe that it is necessary to protect Our interests (for example, disclosure to a court in the event of legal action to which We are a party); or
(f) the assets and operations of the WISH Gift Card business are being transferred to another party as a going concern.
3 Cookies
We may use a feature of your browser called a “cookie”. Cookies are pieces of information sent to your computer’s hard drive when you access particular sites. Each time you access the same site, the information that was previously received by your computer is sent back to the site by your browser.
Cookies do not contain information by which We can identify you. They identify your computer to Our servers and enable Our servers to record information about your usage, the time of your visit, its duration, the pages you visit and your style settings.
You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. However, this may mean you will not be able to take full advantage of Our online services.
4 Your rights
4.1 Access
Except in limited circumstances, you are entitled to access to the personal information We hold about you. Before We provide you with access to your personal information, We will require proof of identity. On most occasions, information is provided free of charge. However, We may charge a reasonable fee if your request requires substantial effort on our part.
In some circumstances We are entitled to deny you access to your personal information. If We deny you access, We will advise you why.
4.2 Correction
If at any time you wish to change personal information that is inaccurate or out of date, please contact Us and We will take reasonable steps to amend our records.
4.3 Deletion
If you want Us to delete the information We hold about you, please let us know and, unless We are required by law to keep it, we will take reasonable steps to delete it.
5 Security
We will take reasonable steps to ensure your personal information is protected from modification, misuse, disclosure, loss and unauthorised access. However, We cannot guarantee that your personal information is always secure and We are not responsible for events arising from unauthorised access to your personal information.
You play an important role in keeping your personal information secure. It is your responsibility to keep your password or other similar or related information confidential.
6 Contact Details
If you have a complaint, or you require further information about our Privacy Policy or would like to access your information, please write to us at Privacy officer, Woolworths Limited, 1 Woolworths Way, N2.B3.U.10, Bella Vista NSW 2153 or email us at privacy@woolworths.com.au. For a copy of our privacy policy visit www.woolworths.com.au or write to us at the above address.
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